Rental Term & Conditions

The following conditions apply to the rental of any Lamps from Joanna Wood Ltd.

1. Lamp Hire

1.1  Hired Lamps remain the property of Joanna Wood Ltd at all times.

1.2  Prices quoted are for a 24-hour hire period only and are subject to VAT. Prices are set as agreed but may vary should any tax changes take place. Extended hire terms are available on request.

1.3  From the time of delivery through to the time of collection, You shall be responsible for all lost or damaged Lamps. You are fully responsible for the Lamps whilst in your care and for insuring the Lamps if necessary, from the time of acceptance until collection. We do not provide any insurance with the rental.

1.4  The 'Hire Fee' for the Lamp will be the total of the Hire cost, delivery charges, the loss and damage deposit and any other additional costs listed on the order quote for Your hire of the Lamp.

1.5  When You place an order for a Lamp, You authorise Joanna Wood Ltd to charge Your payment card for the Hire Fee.

1.6  We charge Your payment card immediately upon order, regardless of how far in advance the date the Lamps are reserved.

1.7  The rental order is only considered confirmed once payment has been received in full. When payment has been made, You have secured the number of Lamps and your inquiry becomes an order. It is not possible to remove lamps from or change the order after payment has been made. If You wish to add more items over and above the original order, we will check the availability but can't guarantee additions.

1.8  In the event that any additions are made to the order after the order has been confirmed and payment has been made, any such additions are subject to the same Terms, unless a new order is created.

 

2. Payment Terms

2.1.  In addition to the Lamps cost and delivery cost, a refundable loss and damage deposit is required as noted on the booking confirmation.

2.2.  A non-refundable 35% deposit is required by the deposit due date as noted on the quote in order to confirm the booking for the specified date. Any remaining balance owed and along with the refundable loss and damage guarantee deposit shall be paid at least 30 days prior to the delivery date of your lamps. If the Hirer confirms an order within 30 days of the delivery date, the balance will be due in full.

2.3.  If you do not pay the 35% deposit by the provided deadline, we will release the goods to other interested parties. Should you wish to reduce goods after the deposit has already been paid, JOanna Wood Ltd requires the Hirer to supplement that reduction with other available goods.

2.4.  Payment should be made online through the email link sent by Joanna Wood Ltd or by Bank Transfer.

2.5.  We can take a payment over the phone for credit and Debit cards. Cheques are only accepted by prior arrangement. If cheques presented to us as payment, are returned by the bank, a fee will be charged.

2.7.  When processing an electronic payment, the order number must be used as the payment reference so that funds are allocated accordingly, and a copy of the payment confirmation should be sent to info@joannawood.com.

2.8.  Cheques are only accepted by prior arrangement. If cheques presented to us as payment, are returned by the bank, a fee will be charged.

 

3. Refundable Loss and Damage Deposit

3.1.  The refundable loss and damage deposit will be refunded to You within ten (10) working days after we have collected the Lamps from You, pending Our inspection of the Lamps on their return.

3.2.  In the event that goods or packaging are lost or damaged, Joanna Wood Ltd will inform You of the cost within 48 hours of Your return. In the instance that the costs exceed the loss and damage deposit, We shall provide an additional itemised invoice which You are required to pay in full within five (5) working days of receipt.

3.3.  Refunds shall be made to Your original payment method.

3.4.  The refund may take longer than 10 working days for You to receive depending on Your bank.

 

4. Cancellations & Postponements

4.1. All cancellations must be confirmed by email to be counted as authorised.

4.2. You may cancel Your order subject to the following cancellation fees and policies:

4.3.  Any order cancellation more than thirty (30) days in advance of the delivery date will incur a 50% cancellation charge of the total Hire Fee. Cancellations made less than 30 days to the delivery date will incur a 100% charge of the Hire Fee.

4.4.  Should You wish to postpone your event to a later date, You may be subject to a cancellation fee as per the Terms above, depending on the new delivery date required.

 

DELIVERY & USE OF THE PRODUCTS

Rental

 
5. Use of the Products

5.1.  It is Your responsibility to ensure that all information, including but not limited to, quantities, delivery/collection information and timing etc is accurately listed. Exact address and contact details must be provided to ensure accurate delivery. Joanna Wood Ltd is not responsible for inaccurate information provided.

5.2.  By hiring Lamps from Joanna Wood Ltd you agree that it is for a legitimate purpose and not to engage in unfair and/or illegal business activities or competition.

5.3.  You agree to treat the Lamps with reasonable care. You are responsible for any loss or damage to the Lamps. You agree to be charged for the price of replacing the Lamp, as determined in Our discretion, up to the retail value of the Product. This will be deducted from your loss and damage deposit (as in paragraph 3.2) unless the damage is greater in which case a second invoice will be raised to cover these additional costs.

5.4.  Where the provisions of paragraph 3.2 apply, You authorise Joanna Wood Ltd to charge You for an amount equal to 100% of the original retail value (Retail Value) of the Lamp (when new).

5.5.  All Lamps will be delivered, charged and ready to use.