Terms and Conditions

We are pleased to confirm the Terms and Conditions applicable to the purchase of our products. By accessing this Website and/or placing an order you agree to be bound by these terms.

1. INFORMATION ABOUT JOANNA WOOD

This website is operated by Joanna Wood Limited, registered in England (company number 1734383). Our registered office is at 1 Gerald Mews, London SW1W 9EG. Our main trading address is 57 Elizabeth Street, London SW1W 9PP. Our VAT number is available upon request.

2. REGISTRATION AND DATA PROTECTION

Any Personal Information you provide when you register as a customer on our website must be true and accurate. You agree not to impersonate any other person or to use a false name. If you wish to purchase products on our website you must provide us with the correct information required and specified by us. By placing an order with us, you agree and understand that we may store and process your personal data. We fully respect the privacy of our customers who access and use our website. For details on the manner in which we use Cookies, the type of information we collect and how we use your information please see our Privacy Policy.

3. INTELLECTUAL PROPERTY

Unless otherwise stated, we own all copyright and other intellectual property rights in our website unless we are otherwise licensed to use the relevant information.

4. PURCHASING FROM THE WEBSITE

4.1 Placing an order

When you place an order through the website for any of our products, your order represents an offer to purchase those products selected. We will not be obliged to accept your order. If we do, your order may be accepted by us when your credit or debit card is debited or other payment method is cleared; and an email is sent by us confirming the order to the e-mail address you supplied to us with the order. (Please note that it is your responsibility to verify that your e-mail mailbox is in proper working order and is able to receive incoming communications).

4.2 Prices, Payment and Availability

All prices and charges on the Website are shown in UK pounds sterling and are subject to change. They do not include any delivery charges. These will be shown separately (where applicable) during the order process. Prices may change at any time, but changes will not affect orders in respect of which we have already sent you an order confirmation. The Website contains a large number of products and it is possible that, despite our attention to detail, some of the products listed on the website may be incorrectly priced. We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an order confirmation, if the pricing error is obvious and could have reasonably been recognised by you as a pricing mistake.

4.3 Delivery

Delivery will be made to the address provided by you in accordance with our delivery policy.

4.4 Returns and refunds

We will refund or exchange products which are damaged or faulty. Please see our refunds policy.

In accordance with the Consumer Contracts Regulations, you have a right to cancel orders for certain items purchased from our website within a statutory cooling-off period. Our returns policy is 14 days from when the product was delivered. Products which may be returned must be new and unused and the item must be returned in its original pouch/packaging.

How to return
To cancel your order, please provide us with written notice by email in each case within the statutory cooling-off period and give details of the product(s) you wish to return.

5. LIABILITY

5.1 Subject to any statutory rights which you may have, our liability to you will not exceed the price of any relevant product. We will not be liable for indirect or consequential loss or for any event beyond our reasonable control.

5.2 Any measurements provided are approximate only. We use every endeavour to ensure that colours are reproduced accurately. Colours may however vary as a result of your software or printer.

6. PROMOTIONS & DISCOUNTS

Please sign up to our newsletter for information on upcoming promotions.

Discount voucher codes cannot be used during sale periods. These are valid on full priced items only.

7. SALE – PRICE MATCH

We cannot agree to price match items that have subsequently gone down in price after the purchase was made online. When purchasing an item in the sale, there is always the possibility it could be subject to further mark downs and we are unable to refund the price difference

8. SPECIAL PROMOTIONS

Additional conditions may apply as notified to you in the case of seasonal sales and promotions.

9. DISPUTES AND GOVERNING LAW

These terms will be governed by English law. We will endeavour to settle any dispute amicably. If this is not possible within 30 days of the matter being raised, the matter may be referred to the English courts

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